Privacy Policy

Last updated: 15 October 2026

Ozzy Hookah respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit ozzyhookah.com, contact us, or place an order. It applies to our online store operated under the Ozzy Hookah name.

Information we collect

Depending on how you interact with us, we may collect your name, billing and delivery address, email address, telephone number, order and transaction details, account information, messages you send us, and information you choose to provide. Our store and service providers may also collect technical information such as device and browser details, IP address, approximate location, and how you use the website.

How we use information

We use personal information to process and deliver orders, take payment, provide customer support, manage accounts, prevent fraud and misuse, improve our store, meet legal obligations, and send marketing messages where permitted. You can unsubscribe from promotional emails at any time using the link in the message. We may still send essential order or service communications.

Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate the store, remember preferences, understand website performance, and, where enabled, support advertising and analytics. You can manage cookies through your browser and any consent controls shown on the site. Some features may not work properly if essential cookies are disabled.

When we share information

We share information with service providers who help us operate the store and fulfil your requests, such as Shopify, payment processors, delivery providers, analytics providers, and customer-support tools. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell personal information for money.

International transfers and retention

Our business and service providers may process information in countries other than the country where you live. Where required, appropriate safeguards are used for cross-border transfers. We retain personal information for as long as reasonably needed for the purposes described here, including order, accounting, legal, and dispute-resolution requirements.

Your choices and rights

Depending on where you live, you may have rights to request access to, correction or deletion of, or a copy of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity and may retain information where the law permits or requires it.

Children

Our online store is intended for adults. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us personal information, contact us so we can review and take appropriate action.

Security

We use reasonable technical and organisational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy as our practices or legal requirements change. The latest version will be posted here with its updated date.

Contact us

For privacy questions or requests, email info@ozzyhookah.com or use our Contact page.