Terms of Service

Last updated: 15 October 2026

These terms apply to your use of ozzyhookah.com and purchases made through our online store, operated under the Ozzy Hookah name. By using the site or placing an order, you agree to these terms and any policies linked from the footer. If you do not agree, please do not use the store.

Eligibility and accounts

You must be legally able to enter into a binding agreement and meet any applicable age requirements to use this store or purchase age-restricted products. You are responsible for keeping your account details secure and for activity carried out through your account. Please provide accurate information and contact us promptly if you believe your account has been accessed without permission.

Products, pricing, and availability

We aim to present product descriptions, images, prices, and availability accurately. Colours and appearance may vary by screen. Products and prices may change without notice, and an item in your cart is not reserved until an order is accepted. If a material error affects an order, we may contact you to correct it or cancel and refund the affected item.

Orders and payment

Your order is an offer to purchase. We may accept, decline, or cancel an order where permitted by law, including for suspected fraud, an obvious pricing or listing error, stock limitations, or inability to deliver to the address provided. Payment must be authorised through the methods offered at checkout. If we cancel a paid order, we will arrange a refund for the amount charged for the cancelled items.

Shipping, returns, and refunds

Delivery options, charges, estimates, and any applicable customs duties or taxes are shown or described during checkout and in our Shipping Policy. Any returns, cancellations, or refunds are handled under the Return and Refund Policy linked in the footer and any mandatory consumer rights that apply to you.

Acceptable use

You may use the website for lawful personal or business shopping. You must not interfere with the website, attempt unauthorised access, misuse another person’s information, introduce malicious code, or use site content in a way that infringes rights or violates law.

Intellectual property and user content

The Ozzy Hookah name, logos, site design, text, images, and other materials are owned by or licensed to their respective rights holders. You may not copy or commercially use them without permission. If you submit a review or other content, you confirm that you have the right to submit it and that it is lawful. You grant us a non-exclusive, worldwide, royalty-free licence to display and use that content to operate and promote the store, subject to applicable law. We may remove content that violates these terms or the law.

Third-party services and links

The store may link to or use services operated by third parties. We are not responsible for third-party services or content; your use of them may be subject to their own terms and privacy policies.

Disclaimers and liability

The website and its content are provided subject to applicable law. Nothing in these terms excludes or limits a right or remedy that cannot legally be excluded or limited. To the extent permitted by law, we are not responsible for indirect or consequential loss arising from use of the site or products, except where such responsibility cannot be limited by law.

Governing law and disputes

These terms are subject to the laws and courts that apply to the operating business and the transaction, without limiting any mandatory consumer protections available in your place of residence. We encourage you to contact us first so we can try to resolve any concern informally.

Changes and contact

We may revise these terms by posting an updated version here. Questions about an order or these terms can be sent to info@ozzyhookah.com or submitted through our Contact page.